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Returns, Privacy and Policy
Returns & Refund Policy
We care about your skin and your satisfaction. If something’s not right with your Rawbei order, don’t worry — we’ve made the return process simple and stress-free.
How to Start a Return
To request a return, please contact us at 0341-4010471 within 7 days of receiving your product. Our team will assist you with the next steps.
 Product Condition
Returned products must be:
Unused and unopened
In their original packaging
With seals and labels intact
Due to hygiene reasons, opened or used skincare items cannot be returned.
 Refund Options
Once we receive and inspect your returned item, your refund will be processed within 15 days. You can choose one of the following:
100% Voucher Refund: Get the full amount as store credit to use on your next Rawbei purchase.
92% Bank Transfer: Get 92% of the total via bank transfer (8% deduction applies as a processing/restocking fee).
 Return Shipping Costs
Return shipping costs are covered by the customer unless:
You received the wrong item, or
The item was damaged on arrival
In such cases, contact us right away and we’ll make it right.
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Rawbei collects, uses, and protects your personal information when you shop for handbags on our website.
- Information We Collect:
We collect the following information to process your orders and improve your shopping experience:- Name, email address, phone number, and shipping address (provided during checkout).
- Payment details (processed securely through trusted third-party payment gateways).
- Browsing data, such as IP address, pages visited, and products viewed (via cookies, with your consent).
- How We Use Your Information:
- To process and deliver your orders (e.g., totes, crossbody bags, clutches).
- To send you updates about your order via email or WhatsApp.
- To notify you about new arrivals, promotions, and offers (you can opt out anytime).
- To improve our website and tailor recommendations for Pakistani customers.
- How We Protect Your Data:
We use secure encryption (SSL) to protect your personal and payment information. We do not store your payment details; they are handled by trusted payment gateways like PayPal and local Pakistani bank partners. - Sharing Your Information:
We may share your details with:- Delivery partners to ship your orders across Karachi, Lahore, Islamabad, and other cities in Pakistan.
- Third-party service providers for payment processing and website analytics.
We will never sell or share your information with unrelated third parties for marketing purposes.